Junior Functional Support Manager

SCLEN.AI

Functional Support Manager – Junior Level (JL) – FSMJL. Track and enhance CSAT and NPS scores, improve service levels, and build a knowledge base to support common ticketing requests. Ensure...

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Functional Support Manager – Junior Level

Ahmedabad, Gujarat

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Job Description

Functional Support Manager – Junior Level (JL) – FSMJL. Track and enhance CSAT and NPS scores, improve service levels, and build a knowledge base to support common ticketing requests. Ensure adherence to timelines against the planned deliveries & adherence to agreed service level agreements (SLA

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